Datto BCDR

How to connect Datto BCDR to Cork

Generating API Key

1. Log into the Datto Partner Portal.
2. Click the Admin tab, then select Integrations from the drop-down menu.
3. On the Integrations page, click API Keys.
4. Click the Create API Key button on the right side of the screen.
   
5. In the right pane that opens, enter an API Key Name (Ex: Cork Protection) and click Create
6. Copy the Public Key
   
7. Leave this browser page open and continue to the “Connecting Integration” section of this article.

Connecting Integration

1. Log into Cork Protection in a new browser tab or window
2. Navigate to the Integrations page
3. Scroll down to the Business continuity and disaster recovery section 
4. Locate Datto and click “Configure”
5. Paste the previously copied Public Key into the Public Key field.
6. Navigate back to the Datto portal. 
7. Copy the Private Key
8. Navigate back to Cork Protection and paste the Private Key into the Private Key field.
9. (Optional) If desired, enter a display name for the integration
10. Click the “Connect” button

Troubleshooting

• No data returned
  • Cork only retrieves endpoints protected with SIRIS, ALTO, Backup for Azure, and Endpoint Backup for Servers. No results will return for Endpoint Backup for PCs or SaaS Protection.
  • Confirm that your backup devices must be associated with a client in the Datto partner portal.
    1. Follow the appropriate steps in the Datto partner portal to complete this association,
    2. Navigate to the option menu for this connection in Cork and click "Refresh" once step 1 is complete
    3. Once the connection is refreshed, click "Map Clients" in the option menu and map the client identities that were retrieved in step 2.