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June 2025

PSA Ticketing

Unlock ticket automation within Cork by configuring PSA ticketing. This feature, when configured, will automatically create tickets within your PSA based on the compliance events Cork has generated. When all compliance events linked to a ticket are resolved, Cork will automatically resolve the ticket. You can group ticket creations by client, asset, or individual event. Currently supported for ConnectWise Manage, Autotask PSA, SuperOps PSA, and Halo PSA.

Improvements

  • Improve Avanan integration time
  • Notify users when their API key is set to expire
  • Client details tables are now searchable
    • You can search by asset name or IP address in the device table
    • You can search by name or email address in the inboxes table
  • Silencing notifications is now available at the client level instead of just the asset level
  • Cork API now exposes a remote MCP server for all read operations
  • Gap analysis report now takes inbox type into consideration when reporting MFA and Security Awareness results