Warranty Eligibility

Territorial Availability

Any of the available Cork warranties for purchase are eligible to be resold to end clients located in the following:

All 50 states within the United States
Most Canadian provinces* including:
- Ontario
- Nova Scotia
- New Brunswick
- Manitoba
- Prince Edward Island
- Saskatchewan
- Alberta
- Newfoundland and Labrador

*Quebec and British Columbia are currently not eligible for resale

Software Requirements

Integration Category	Connection Required	Attested
RMM	✅
EDR	✅ or observed via RMM
Backup¹ on critical endpoints		✅
Cloud-based email		✅
Multi-factor authentication²		✅
Email security
Security awareness training³	*️⃣	*️⃣
PSA

Any server, laptop, or desktop containing critical data. There are no specific requirements for backup format or offsite storage location - only that they are taken on a regular basis. SaaS backups are not required for warranty coverage.
Required for email, RDP, and VPN when applicable in a client's environment
SMS Phishing Coverage requires a Security Awareness Training tool to be in place at time of incident.

Compliance Event Impact on Warranty

When a compliance event is created, the MSP/MSSP has a certain amount of time to resolve the event before warranty coverage may be impacted, this is called the cure period. Below represents a typical cure period where compliance events need to be resolved. Failure to do so may result in warranty coverage being paused on that particular endpoint or user.

Event Type	Typical Cure Period
Endpoint not monitored by RMM	48 hours
Endpoint not protected by EDR	48 hours
Endpoint is not protected by BCDR	72 hours
User has MFA disabled	48 hours
Inbox is not covered by Email Security	No cure period
User does not meet security awareness requirements	No cure period
Insecure mail forward rule	No cure period
Insecure email configuration	No cure period

Cork reserves the right to notify MSPs of a major vulnerability that would need to be cured sooner across the above categories.