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Warranty Eligibility

Territorial Availability

Any of the available Cork warranties for purchase are eligible to be resold to end clients located in the following:

  • All 50 states within the United States
  • Most Canadian provinces* including:
    • Ontario
    • Nova Scotia
    • New Brunswick
    • Manitoba
    • Prince Edward Island
    • Saskatchewan
    • Alberta
    • Newfoundland and Labrador

*Quebec and British Columbia are currently not eligible for resale

Software Requirements

 Integration Category Connection Required Attested
RMM ✅  
EDR ✅ or observed via RMM  
Backup1 on critical endpoints   ✅
Cloud-based email   ✅
Multi-factor authentication2   ✅
Email security    
Security awareness training3 *️⃣ *️⃣
SaaS Backup4    
PSA    
  1. Any server, laptop, or desktop containing critical data. There are no specific requirements for backup format or offsite storage location - only that they are taken on a regular basis. SaaS backups are not required for warranty coverage.
  2. Required for email, RDP, and VPN when applicable in a client's environment
  3. SMS Phishing Coverage requires a Security Awareness Training tool to be in place at time of incident.
  4. SaaS Backup is currently a visibility-only layer, there are no compliance events associated with its connection or backup successes.

Compliance Event Impact on Warranty

When a compliance event is created, the MSP/MSSP has a certain amount of time to resolve the event before warranty coverage may be impacted, this is called the cure period. Below represents a typical cure period where compliance events need to be resolved. Failure to do so may result in warranty coverage being paused on that particular endpoint or user.

Event Type Typical Cure Period
Endpoint not monitored by RMM 48 hours
Endpoint not protected by EDR 48 hours
Endpoint is not protected by BCDR 72 hours
User has MFA disabled 48 hours
Inbox is not covered by Email Security No cure period
User does not meet security awareness requirements No cure period
Insecure mail forward rule
 No cure period
Insecure email configuration No cure period

Cork reserves the right to notify MSPs of a major vulnerability that would need to be cured sooner across the above categories.