Mapping Mode

In the Cork Vantage platform, correctly mapping clients and assets is extremely important. Mapping these together creates Cork Clients and Cork Assets (learn more in 📄 Fundamentals). To help you manage the mapping of Cork Clients, Vantage offers two mapping modes, automatic and suggestion.

Mappings are re-evaluated after each integration sync to account for changes in client names, assets, or identifiers.

Note: Device and inbox mapping is always automatic in both modes. Mapping mode only affects client-level mapping.

Automatic

In automatic mode, Cork Vantage maps integration-level clients together that have not been merged manually on your behalf.

The mapping algorithm considers:

• Client name similarity

• Device and inbox overlap across integrations

• Hidden status (see note below for hidden impact in mapping)

After each integration connection or resync, mappings are re-assessed and updated automatically.

If a mapping is incorrect, you can manually adjust client mappings at any time by modifying a client's or asset's merge (follow this guide for help 📄 Merge Clients). Clients and assets that have been manually adjusted will not be automatically re-mapped.

Suggestion

In suggestion mode, Cork Vantage generates mapping suggestions for clients, but does not apply them automatically.

Suggestions appear when:

• An unmapped client likely matches an existing Cork Client

• A mapped client may belong to a different Cork Client

Suggestions must be manually reviewed and can be accepted or rejected.

Mapping suggestions can be reviewed on the 📄 Mapping Page

Cork Assets

In both mapping modes, asset-level (device and inbox) remediation occurs after every integration sync. Cork will auto-map your devices and inboxes together based on the identifying criteria below.

Devices

• Serial Number

• MAC Address

• Hostname + Internal IP Address

Matching devices are clustered together to form a Cork Device.

Inboxes

• Email address

• Email aliases

Matching inboxes are clustered together to form a Cork Inbox.

Similar to client mapping in automatic mode, these mappings can be manually adjusted via a client's details page (📄 Merge Endpoints).

Once manually adjusted, these mappings will not be automatically changed, though suggestions may be created if discrepancies caught by the Cork mapping algorithm.